We, The Royal Melbourne Hospital are committed to respecting the privacy of individuals who visit and use The Royal Melbourne Hospital Home Lottery website. This statement informs how your personal information is collected and used in connection with the site, the purpose for which it is collected and used, with whom the information will be shared, how long your information will remain stored, and what security measures are in place to protect your information.

Collection and Use

If you have supported The Royal Melbourne Hospital Home Lottery in the past, we thank you for your support. For previous supporters, we have the contact information we collected when you purchased your ticket. This information is used to contact you about this RMH Home Lottery. The database of this information used for this purpose contains no financial information. You will also have the opportunity to unsubscribe from future emails.

We do not automatically gather any additional personal information from you when you visit the site. Personal information is collected and stored only if you supply it voluntarily during the process of ordering a ticket.

We use software that receives and records the Internet Protocol (IP) address of the computer that has contacted the website. This information is only linked to the personal information that you provide at the time of a ticket order for the purposes of non-repudiation. Otherwise, IP address are not linked to the identity of individuals visiting the site. A simple counter is used to measure the overall effectiveness of an email campaign. Similarly, links from banner advertisements are counted to measure effectiveness of the ad placement, but not linked to any personal information or IP address information in any way.

Personal information is collected and used to fulfil your order, notify you about future lotteries, contact prize winners and publicise the names of prize winners.

Disclosure

Information you provide in your ticket request is shared with the professional services firm of Deloitte for the purposes of order fulfilment. Your information may also be accessed, as necessary, by our other contracted service providers for the limited purpose of allowing such service providers to assist us in the administration of the RMH Home Lottery. Your personal information is not shared with any other organizations, unless we otherwise have a legal duty or right. We do not sell, trade or lease our customer information.

Retention

Credit card information is retained on our server for a maximum of 10 days, after which time it is erased from the server’s database. Your contact information is retained for the purpose of contacting you about future lottery events. In the case of member orders, your financial information is retained by SecurePay, a division of Australia Post, in order to facilitate future payments.

Security

Transactions with the server are protected via SSL encryption. Credit card information is stored on the server in an encrypted format. The server is secured from intrusion both physically and from the Internet. We have made all reasonable efforts to protect the privacy of your personal information.

Access

If you wish to be removed from the database that is used to email information about our lotteries you may do so by following the appropriate link included in such emails.

You may also request removal from future emails or direct mailings by phoning (03) 9671 6300 or emailing info@rmhhomelottery.com.au

Disposal

Your contact information is retained in the database until such time that you ask it to be removed by phoning (03) 9671 6300 or emailing info@rmhhomelottery.com.au and requesting removal.

GENERAL

I have not received my ticket or I need to make a change to my ticket. Who can I contact?
Please contact ticket administrators Deloitte on 03 9671 6300 or info@rmhHomeLottery.com.au.

I no longer wish to receive direct mail, phone calls, emails and / or sms messages relating to the Home Lottery. Who can I contact?
Please contact ticket administrators Deloitte on 03 9671 6300 or info@rmhHomeLottery.com.au.

How many tickets are will be sold?
A maximum of 230,000 tickets will be sold.

How can my chances of winning really be 1 in 15?
Each ticket is entered in ALL 15,910 prize draws including 8 Bonus draws and 1 Early Bird draw. There are only 230,000 tickets available. The calculation to determine chances of winning has been independently verified by an actuary. For further information regarding the mathematical equation please contact a Program Coordinator on 03 9671 6300 or info@rmhHomeLottery.com.au.

Who is (or is not) eligible to purchase tickets?
Ticket holders must be 18 years or older. The following persons are ineligible to purchase tickets for themselves or on behalf of any other person: Board Members and Executives of Melbourne Health and The Royal Melbourne Hospital Foundation and Partners and employees of S.O. Asher Consultants Pty Ltd and Deloitte.

Can I purchase a ticket if I live interstate or overseas?
The lottery is intended for residents of Victoria, however we will accept most orders from out of state residents. If you are unable to place an order online please call +61 8 74212279.

I don’t wish to order my tickets online? What are my options?
Tickets can be ordered at rmhHomeLottery.com.au or by calling 1300 780 312. Tickets can also be ordered in person from Monday 29 July 2019 at any one of these locations:

What is the GRAND PRIZE?
The Grand Prize is worth over $4.2 million! It features a stunning new home at 54 Lynch Crescent Brighotn. Custom designed, built and landscaped by Glenvill Homes the home comes complete with all furnishings PLUS $250,000 in gold!

Can I visit the home in person?
Yes, please come and visit us! The home is stunning and it is open for inspection Wednesdays, weekends and public holidays from 1pm until 5pm from 31 July 2019.

If I win the home do I have to move in? How soon do I get the keys? Can I sell it?
It generally takes a few weeks before settlement is complete. The winner can move in as soon as settlement is complete. The winner does not have to keep the home for a minimum period of time and can choose to sell the home at any point after settlement.

If I win, what do I have to pay for?
Absolutely nothing. As a Royal Melbourne Hospital Home Lottery Showhome winner, you are awarded your new home free and clear of any encumbrances.

What about stamp duty? Title transfer taxes?
We want our showhome winner to be happy, so stamp duty, title transfer and all legal fees are paid for by The Royal Melbourne Hospital Home Lottery.

What are my costs after I take possession of my new home?
After you take title of your new home, you would be responsible for the usual costs associated with home ownership.

What are the Bonus Prizes?
We will be giving away EIGHT 2019 Audi Q2’s just for getting in early! Tickets purchased before midnight on 23 August 2019 are eligible for the eight bonus draws. Tickets will stay in the draws for the remaining 15,902 prize draws.

What is the Early Bird Prize?
Tickets purchased prior to midnight on 13 September 2019 will be included in the Early Bird draw to win a Aston Martin Vantage or $300,000 in gold! Tickets will stay in the draws for the remaining 15,901 prize draws.

What does it mean to become a Member?
Members’ tickets are specially reserved for each Home Lottery which means you’ll never miss out, no matter how quick they sell PLUS, Members are entered into an exclusive draw for $10,000 gold! There’s no joining fee and you can make changes any time. Just tick the box on your order and we will contact you prior to each Home Lottery to confirm your order. To be eligible for the Membership Prize Draw, members must have a valid ticket in the current Royal Melbourne Hospital Home Lottery and an active Membership to all future Home Lotteries as of the applicable deadline of the current Home Lottery.

Are the prizes donated?
No, all prizes are purchased by The Royal Melbourne Hospital Foundation.

If I win a prize, can I choose to take cash instead?
Unfortunately, no. All prizes are purchased by The Royal Melbourne Hospital Foundation and must be accepted as awarded. Negotiations may take place between the prize supplier and the winner but The Foundation cannot become a part of that process.

What is the Cash Calendar?
The Cash Calendar is a separate lottery. For just $20 extra you will be entered into a draw to win, there are 20 draws in total! We will be giving away one prize of $50,000 and 19 prizes of $5,000. All prizes will be awarded in gold.

Tickets in the Cash Calendar are $20 each, 3 for $50 or 6 for $75. The deadline to purchase Cash Calendar tickets is 23 September 2019 and draws will be held on 4 October 2019.

What is the Holiday for Life?
The Holiday for Life is a separate lottery. For just $10 extra you will be entered into a draw to win a holiday of your choice valued at $5,000 every year for the next 25 years! Or you can choose to take $100,000 in gold instead.

Tickets in the Holiday for Life are $10 each, 5 for $25 or 15 for $50. The deadline to purchase Holiday for Life tickets is 23 September 2019 and draws will be held on 4 October 2019.

Why do you giveaway gold and gift cards instead of cash?
The Victorian Commission for Gambling Regulations do not allow us to give away cash.

Winners can cash in gold bullion for cash. Note that gold selling costs and market variations do apply when selling gold bullion.

DRAWS

What are the draw dates?
Bonus Draws: Deadline 23 August 2019 - Draws 4 October 2019
Early Bird Draw: Deadline 13 September 2019 – Draw 24 September 2019
Final Draws: Deadline 26 September 2019 – Draw 4 October 2019

How and where are the draws conducted?
The draws are conducted using a random number generator under the supervision of Deloitte at their offices, 550 Bourke Street, Melbourne in accordance with Victorian Commission for Gambling and Liquor Regulations.

Can a ticket purchaser win multiple prizes?
Yes. When you buy a ticket, your ticket is entered in ALL draws which means that after a ticket is drawn, the winning number is recorded and it is entered in the remaining draws.

WINNERS

When and where are the winning results published?
A complete list of winners will appear at www.rmhHomeLottery.com.au by 7 October 2019. In the event all tickets are sold by the Early Bird deadline of 13 September 2019 then all winners will be published early on 25 September 2019.

Will I be notified if I win a prize?
All winners will be notified in writing by Deloitte with instructions on how to claim their prize.

How long do I have to claim my prize?
All prizes must be claimed within one year of the applicable draw date.

What if I don’t know I’ve won a prize?
We will make multiple attempts to contact winners to ensure they have received their prize.

What happens to unclaimed prizes?
In the event that a prize remains unclaimed, The Royal Melbourne Hospital Foundation will make additional attempts to contact that winner to ensure they are aware they have won a prize. After all attempts to contact the winner have been exhausted, The Foundation must sell the prize and distribute the proceeds to the Victorian government.

PROCEEDS

How are the proceeds used?
Proceeds support patient care, equipment and research at The Royal Melbourne Hospital.

CONTACT DETAILS

Phone: 03 9671 6300
Email info@rmhHomeLottery.com.au

HOME LOTTERY RAFFLE PERMIT 10365/19
CASH CALENDAR RAFFLE PERMIT 10364/19
HOLIDAY FOR LIFE RAFFLE PERMIT 10366/19

What does it mean to become a Member of the Royal Melbourne Hospital Home Lottery?
Members are on-going supporters of the Royal Melbourne Hospital Home Lottery who have agreed to have their Home Lottery tickets issued automatically at the commencement of all future Royal Melbourne Hospital Home Lotteries.

Is there an advantage to becoming a Member?
Yes. There are several advantages to becoming a Member.

• Members are guaranteed to receive tickets in all future Royal Melbourne Hospital Home Lotteries.
• Members are guaranteed that their Home Lottery tickets will be included in all draws.
• Members with Home Lottery tickets will be entered into an exclusive Members-only draw for $10,000 Gold as part of the next Royal Melbourne Hospital Home Lottery.

How do I become a Member of the Royal Melbourne Hospital Home Lottery?
Become a Member by visiting our website www.rmhhomelottery.com.au and completing your Membership order.

How much does it cost to become a Member?
There is no joining fee to become a Member and you can make changes to your Member order at any time.
No payment is required today. You will be notified prior to any deductions being made to your credit card.

How many Royal Melbourne Hospital Home Lotteries are there?
There are two Royal Melbourne Hospital Home Lotteries per calendar year.

Am I given prior notice before my credit card is charged and tickets are allocated to me?
Yes. All Members receive notice approximately two weeks before their credit card is charged and tickets are allocated.
Members are able to amend their ticket order, credit card and personal details during this period if required.

How do Members receive their tickets?
All Members with an eligible email address will receive their tickets electronically within 5 days of their credit card being charged.
For all Members without an email address, tickets will be sent via post within 10 working days of their credit card being charged.

Can I cancel my Membership?
You are able to cancel your Membership at any time by calling Deloitte on 03 9671 6300 or by emailing info@rmhhomelottery.com.au.

Can I get a refund on my Member order?
All requests for refunds will be honoured as long as the method of payment has been verified, and the corresponding ticket(s) have not already been included in any prize draws.

How do I update my details?
You are able to update your details at any time by calling Deloitte on 03 9671 6300 or by emailing info@rmhhomelottery.com.au.